Account Settings

Tenant Name

This field represents the name of your organization, and it will appear on outbound emails.

Email BCC

If this email is added, copies of all email notifications sent from Owlytica (admin and user notifications) will be sent to this email as well.

owlyticaarchive@yourcompanydomain.com is a suggested option.

Support Email

This field is designated for your support email address. For example, ours is support@owlytica.com. Notifications within Owlytica can include the insertion tag {{mailto_support}}, which automatically populates this information.

Mail From

Currently, this field accepts an email address. This is the alias mail from address that will appear in your team or customer’s email system when Owlytica sends out an email notification on your behalf.

The real sender is: {yourowlyticainstance-helpdesk}@yourowlyticainstance.owlytica.com

Time Format

Choose between 24-hour or 12-hour time format.

Time Zone

Choose your timezone.

Filecloud URL

Used for Filecloud integration. On the Filecloud platform, there is a Company profile that includes multiple users. For example, if the company “Friday” has an account, you should insert the link here.

Example: friday.filecloudonline.com.

Filecloud Primary Login

The user who shared folders with other company users is the primary user. Set the name of this user in the Filecloud Primary Login field.