Ticketing and Help Desk
What is Owlytica’s Ticketing and Help Desk Software for IT Resellers?
Owlytica’s Ticketing and Help Desk software for IT resellers, give you a simple system to log, track, and resolve issues associated with IT assets. Process tickets whether they come in via email, phone, or directly through the customer portal. Assign tickets to your internal team or external experts to make sure every issue gets resolved by the right person.
Key Benefits
Effortless Ticket Initiation
Streamline ticket creation via email, call, or portal, guaranteeing swift communication and speedy issue resolution for seamless customer satisfaction.
Streamlined IT Asset Management + Ticketing
Access and manage your IT assets effortlessly with our user-friendly portal. Open and track service tickets from start to finish for a seamless experience
Flexible Service Integration with Partners
Leverage our platform to connect customers with Cisco, third-party partners, or your own teams, ensuring you are in the center of the customer experience.
Track and Improve with Metrics
Efficiently monitor critical service metrics, harness valuable data insights, and enhance service delivery to prioritize efficiency and customer-centricity.
Customizable Reporting
Our ticketing & helpdesk software for IT resellers helps you generate tailored reports and analytics to gain deeper insights into service performance, empowering data-driven decision-making and continuous improvement.
Manage quotes, assets, contracts, and renewals all in one place.
Asset Management
Renew, up-sell, and cross-sell with securely stored asset data.
Reports and Dashboards
See trusted data like never before and let insight guide decisions.
Quoting and Renewals
Quote and renew service, support and maintenance in minutes.
Contract Management
View all contracts and associated assets from a truly comprehensive, centralized dashboard.
Ticketing
Open tickets and speed them through an ITIL-based service process.
Customer portal
Provide self-service that actually empowers users and inspires rave reviews.
“With Owlytica’s Ticketing and Help Desk, we were able to control the support experience, deliver our own support and backline into the appropriate partners.”
Reid Smith-Vaniz CEO Reliant Technology
FAQ
What’s Owlytica Ticketing and Help Desk about?
Owlytica Ticketing and Help Desk is a straightforward system for managing customer service requests, especially crafted for businesses that resell IT products and IT assets, ensuring that every service request is logged, assigned, and resolved efficiently and effectively.
Who can create tickets, and how?
Both team members and customers can initiate tickets without hassle, utilizing either an email, a call, or the portal, providing flexible options to cater to varied preferences and urgency levels.
How does the system ensure tickets are handled correctly?
Owlytica allows you to assign and manage tickets effectively, directing them to the most suitable internal or external resource, which ensures each issue is addressed by the right expertise and resolved promptly.
Will Owlytica help in improving service quality?
Absolutely, by providing key service metrics and insights, Owlytica enables IT resellers to monitor, assess, and subsequently enhance the quality and efficiency of their service delivery to customers.
How does Owlytica streamline communication?
Owlytica facilitates a direct and effortless communication channel between you, your customers, and external resources, ensuring transparency, timely updates, and a smooth resolution path.
How does hardware maintenance work within the system?
Owlytica helps deliver OEM maintenance, reducing unexpected issues, and ensuring each piece of hardware has the support delivery according to its proper SLA.
Does Owlytica offer integrations with other systems?
Yes, Owlytica can be integrated with various other business management systems, providing a cohesive and unified operational flow across different platforms via API and Zapier.
Can Owlytica scale with my business growth?
Certainly, Owlytica is built to scale and can adapt to your growing customer base and increasing ticket volumes, ensuring consistent service quality even as your business expands.
How does Owlytica ensure customer satisfaction?
By streamlining ticket initiation, assignment, and resolution processes, Owlytica ensures issues are resolved promptly and efficiently, thereby enhancing the overall customer service experience and satisfaction.