Customer Portal

Elevate your service with Customer Portal Software designed for IT Resellers

Deliver a self-service experience that sets you apart, providing customers with visibility into IT assets, contracts, tickets and more.

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What is the Owlytica Customer Portal Software for IT Resellers?

The Owlytica Customer Portal software is a dedicated, white-label portal for IT resellers. Enable your customers to independently manage, add, and view their purchased assets and support contracts. They can also request quotes and services on their own. While it meticulously supports the nuances of IT asset interactions, it also adapts to other OEMs, providing a comprehensive, self-service hub for end-users.

Benefits of Implementing the Owlytica Customer Portal

Self-Service Autonomy

Provide customers a clear view of assets and contracts. This reduces support overhead and boosts customer satisfaction, empowering them with greater autonomy.

Customer portal software for IT resellers showing a clear view of assets and contracts<br />

Customer portal software enhancing engagement and colleague addition, boosting trust, satisfaction, and loyalty among users

Enhanced Customer Loyalty

Offer a platform for customers to engage and add colleagues. This transparent interaction increases trust, customer satisfaction, and reinforces loyalty.

Minimized Support Tickets

Allow customers to manage information independently, reducing the load on your support team and increasing operational efficiency.

Customer Portal Software Streamlined Support Ticket Management to Boost Operational Efficiency

Portal for customer quote requests, enhancing sales cycle and service handling

Accelerated Quote and Service Requests

Customers can instantly request quotes via the portal, speeding up sales cycles and letting your team swiftly address service requests.

Manage quotes, assets, contracts, and renewals all in one place.

Asset Management

Renew, up-sell, and cross-sell with securely stored asset data.

Reports and Dashboards

See trusted data like never before and let insight guide decisions.

Quoting and Renewals

Quote and renew service, support and maintenance in minutes.

Contract Management

View all contracts and associated assets from a truly comprehensive, centralized dashboard.

Ticketing

Open tickets and speed them through an ITIL-based service process.

Customer portal

Provide self-service that actually empowers users and inspires rave reviews.

“The Customer Portal was one of the first components we launched with Owlytica – we saw instant engagement and customers interacting with their data and add people we didn’t even know existed”

Reid Smith-Vaniz CEO Reliant Technology

FAQ

What defines the Owlytica Customer Portal?

It is a user-friendly, white-label platform enabling customers to independently view, manage, and interact with their IT assets, support contracts, tickets and related data.

Is the portal limited to major OEMs?

While tailored for top OEMs like Cisco & HPE, Owlytica portal is versatile, supporting customer interaction with IT assets from other OEMs.

How does the portal enhance the customer interaction experience?

It provides a transparent, self-service platform, minimizing support tickets, and empowering customers with data-driven interactions.

Can customers directly request quotes for IT assets and services?

Absolutely, the portal enables customers to seamlessly request quotes, facilitating rapid and efficient customer service from your team.

How does the portal reinforce customer loyalty?

By granting autonomous access and management of IT assets and data, it nurtures trust and positive customer engagement, bolstering loyalty. Now customers can log in an view data in your platform 24x7x365 without you lifting a finger.