Ticketing and Help Desk

Grow Your IT Reselling Business with Specialized Ticketing for IT Asset Management

Streamline operations with a system that merges ticketing and IT Asset Management (ITAM) into one efficient platform.

What is Owlytica’s Ticketing and Help Desk Software for IT Resellers?

Owlytica Ticketing and Help Desk Software for IT Resellers

Owlytica’s Ticketing and Help Desk software for IT resellers, give you a simple system to log, track, and resolve issues associated with IT assets. Process tickets whether they come in via email, phone, or directly through the customer portal. Assign tickets to your internal team or external experts to make sure every issue gets resolved by the right person.

Key Benefits

Effortless Ticket Initiation

Streamline ticket creation via email, call, or portal, guaranteeing swift communication and speedy issue resolution for seamless customer satisfaction.

Support issues delegation tool for IT resellers

Streamlined IT Asset Management + Ticketing

Access and manage your IT assets effortlessly with our user-friendly portal. Open and track service tickets from start to finish for a seamless experience

Flexible Service Integration with Partners

Leverage our platform to connect customers with Cisco, third-party partners, or your own teams, ensuring you are in the center of the customer experience.

Help desk software linking customer service and IT TAC for updates

Analyze help desk software metrics to improve service delivery

Track and Improve with Metrics

Efficiently monitor critical service metrics, harness valuable data insights, and enhance service delivery to prioritize efficiency and customer-centricity.

Customizable Reporting

Our ticketing & helpdesk software for IT resellers helps you generate tailored reports and analytics to gain deeper insights into service performance, empowering data-driven decision-making and continuous improvement.

Support performance reporting tool for IT resellers

Manage quotes, assets, contracts, and renewals all in one place.

Asset Management

Renew, up-sell, and cross-sell with securely stored asset data.

Reports and Dashboards

See trusted data like never before and let insight guide decisions.

Quoting and Renewals

Quote and renew service, support and maintenance in minutes.

Contract Management

View all contracts and associated assets from a truly comprehensive, centralized dashboard.

Ticketing

Open tickets and speed them through an ITIL-based service process.

Customer portal

Provide self-service that actually empowers users and inspires rave reviews.

“With Owlytica’s Ticketing and Help Desk, we were able to control the support experience, deliver our own support and backline into the appropriate partners.”

Reid Smith-Vaniz CEO Reliant Technology

FAQ

What’s Owlytica Ticketing and Help Desk about?

Owlytica Ticketing and Help Desk is a straightforward system for managing customer service requests, especially crafted for businesses that resell IT products and IT assets, ensuring that every service request is logged, assigned, and resolved efficiently and effectively.

Who can create tickets, and how?

Both team members and customers can initiate tickets without hassle, utilizing either an email, a call, or the portal, providing flexible options to cater to varied preferences and urgency levels.

How does the system ensure tickets are handled correctly?

Owlytica allows you to assign and manage tickets effectively, directing them to the most suitable internal or external resource, which ensures each issue is addressed by the right expertise and resolved promptly.

Will Owlytica help in improving service quality?

Absolutely, by providing key service metrics and insights, Owlytica enables IT resellers to monitor, assess, and subsequently enhance the quality and efficiency of their service delivery to customers.

How does Owlytica streamline communication?

Owlytica facilitates a direct and effortless communication channel between you, your customers, and external resources, ensuring transparency, timely updates, and a smooth resolution path.

How does hardware maintenance work within the system?

Owlytica helps deliver OEM maintenance, reducing unexpected issues, and ensuring each piece of hardware has the support delivery according to its proper SLA.

Does Owlytica offer integrations with other systems?

Yes, Owlytica can be integrated with various other business management systems, providing a cohesive and unified operational flow across different platforms via API and Zapier.

Can Owlytica scale with my business growth?

Certainly, Owlytica is built to scale and can adapt to your growing customer base and increasing ticket volumes, ensuring consistent service quality even as your business expands.

How does Owlytica ensure customer satisfaction?

By streamlining ticket initiation, assignment, and resolution processes, Owlytica ensures issues are resolved promptly and efficiently, thereby enhancing the overall customer service experience and satisfaction.