Cloudcover TPM Software: An In Depth Review

Read time -2.5 minutes

Website: http://www.cloudcover.it

Founded: 2006

Company Overview: https://www.cloudcover.it/company-overview/

Meet the Team 

• Jeff Huggins, CEO & President
• Robert Kenney, CHIEF REVENUE OFFICER
• Carmelo Grecia, VP OF GLOBAL TECHNICAL SERVICES
• Alexander Bondurant , VP OF TECHNOLOGY
• Gregg Meyers, SR. DIRECTOR OF CHANNEL

In the rapidly evolving world of IT infrastructure management, finding robust and reliable tools to streamline operations is paramount. 

CloudCover, a pioneering third-party maintenance (TPM) tracking application, has made significant strides in this domain.

Launched under the visionary leadership of its founder, CloudCover has quickly become a go-to solution for resellers looking to simplify the maintenance and management of IT assets. 

In this blog, we delve into the nuances of CloudCover, exploring its launch, features, pros and cons, and how it compares to another player in the market, Owlytica.

Launch and Vision

CloudCover made its debut with the mission to transform how IT assets and third-party maintenance contracts are managed. 

Since its launch, CloudCover has aimed to provide a seamless platform that not only streamlines maintenance tracking but also facilitates the reselling of third-party maintenance services. 

The platform’s backend, powered by CloudCover itself, ensures that resellers have a reliable and continuous service offering for their clients.

Pros of CloudCover

Effortless Maintenance Management: CloudCover stands out with its user-friendly interface, streamlining the tracking of maintenance contracts. This feature significantly simplifies the task for resellers, enabling efficient management and oversight of client IT assets.

Unified TPM Reselling Solution: CloudCover distinguishes itself by seamlessly integrating Third-Party Maintenance (TPM) services into its platform. This consolidation eliminates the need for additional software, streamlines the reselling process, and enhances operational efficiency.

Versatile Asset Support: Offering broad support for various IT assets, CloudCover grants resellers the flexibility to cater to a wide array of client needs. This versatility is key to managing and expanding diverse asset portfolios effectively.

Potential Cons of CloudCover

Backend Provider Flexibility: CloudCover primarily offers its own Third-Party Maintenance (TPM) services, potentially limiting providers seeking to directly offer and control their service delivery. This model may not align with all service providers’ desire for autonomy in choosing their backend support.

Identity Shift: Originally marketed as an IT Asset Management (ITAM) platform for resellers, CloudCover’s current positioning leans more towards being a TPM provider with an accompanying portal. This pivot may confuse resellers accustomed to its initial ITAM focus, as it now emphasizes TPM services tailored for the reseller community.

Customization Constraints: While CloudCover supports basic IT asset management functions like quoting, renewals, and ticketing, its platform may offer limited customization options. This could pose challenges for users looking to adapt the platform’s functionalities and user interface to meet unique customer requirements or to differentiate their service offerings.

Promoting TPM Reselling

CloudCover stands out for its focus on promoting the reselling of third-party maintenance services.

If you are a reseller and are considering TPM services, CloudCover could be a good option to explore.

This approach not only opens additional revenue streams for resellers but also offers an alternative to OEM (Original Equipment Manufacturer) services, often at a more competitive price point. 

By back ending the maintenance services, CloudCover ensures a consistent and reliable offering, enhancing the value proposition for resellers and their clients.

Introducing Owlytica: A Comparative Perspective

While CloudCover has carved its niche, Owlytica emerges as an alternative, offering a distinct difference in the TPM and IT asset management landscapes:

Key Differences with Owlytica

• Freedom of Choice: Owlytica stands out by offering unparalleled flexibility, allowing users to work with a diverse range of backend providers. This approach ensures you own the entire customer experience, from initial ticket to resolution.

• White Label Experience: Owlytica empowers resellers with a white-label portal, offering a seamless and branded user experience. This feature significantly boosts brand presence and fosters customer loyalty by enabling a personalized interface for users and their clients.

• Comprehensive IT Asset Lifecycle Management: Owlytica excels in detailed IT asset management, from acquisition to disposal. Users benefit from precise tracking and control over every asset’s lifecycle, encompassing quoting, renewals, ticketing, contracts, and reporting, ensuring comprehensive oversight and enhanced efficiency.

• Software-Only Focus: Distinctively, Owlytica commits exclusively to software solutions, steering clear of Third-Party Maintenance (TPM) services. This focus ensures dedication to developing top-tier software solutions for IT asset management without the distraction of selling services.

• Dedicated Product Development: Owlytica dedicates its entire product development effort to enhancing its software for a wide range of IT stakeholders, including resellers, OEMs, VARs, MSPs, and TPMs. This commitment ensures continuous improvement and adaptation to the evolving needs of those who sell, service, and renew IT assets, making Owlytica a pioneer in IT asset management software for resellers and providers. 

Conclusion

CloudCover has undoubtedly made a significant impact on the TPM and IT asset management markets, markets, offering a streamlined solution for maintenance tracking and the reselling of TPM services. 

However, for those seeking flexibility, customization, and feature depth, Owlytica presents a compelling alternative. 

By providing the freedom to choose any backend provider and offering a comprehensive asset manager portal and ticketing system, Owlytica empowers resellers to deliver service to their clients. To learn more about Owlytica, visit our page geared towards IT resellers or VARs or schedule a demo today.