20+ best Cisco Partner Tools in 2024

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As a VAR or MSP, you know that having the right tools isn’t just about getting the job done; it’s about excelling in what you do and setting your business apart.

In this blog, we’ll explore a curated list of essential Cisco Partner tools tailored for your unique needs. From enhancing customer engagement through a comprehensive portal to mastering the art of asset management and service automation, these tools are your allies in transforming complexity into opportunity.

Let’s dive in and discover how each tool can be a game-changer for your business.

Customer Portal

1. Freshdesk: Freshdesk offers a multifaceted customer support platform, including a highly customizable customer portal. This tool is designed to cater to various support scenarios, providing a personalized experience for each customer and ensuring efficient resolution of issues.

2. Zendesk: Zendesk stands out by offering a robust customer service solution, complemented by a customizable portal that elevates customer engagement. Its features are designed to streamline communication and enhance the overall customer service experience.

3. Service Now Customer Service Management: This tool revolutionizes  customer service by providing a unified portal for all customer interactions. ServiceNow Customer Service Management is designed to simplify processes and create a more cohesive, efficient customer service journey.

4. Connectwise: PSA Customer Portal: Simplify ticket submissions with an end-user portal. Employees can see all tickets they have submitted, change the status of their tickets if they have been resolved, submit new issues, and access an end-user knowledge base for troubleshooting on their own.

5. Owlytica: Specifically crafted for organizations managing IT assets, Owlytica offers a comprehensive customer portal. It centralizes all customer-facing IT asset management and service interactions, making it an indispensable tool for enhancing customer engagement and operational efficiency.

Quoting and Proposal Generation

1. Quotewerks: Quotewerks simplifies the quoting process by enabling the quick creation of detailed, professional quotes. This tool is designed to streamline sales operations, making it easier and faster to respond to customer inquiries.

2. ConnectWise Sell: Tailored for VARs and MSPs, ConnectWise Sell automates the quoting process. It offers interactive quotes and real-time pricing, ensuring accuracy and efficiency in every proposal.

3. PandaDoc: PandaDoc focuses on streamlining document workflow, making it effortless to create, manage, and sign digital documents. Its features are designed to enhance the speed and efficiency of proposal generation and other document-related processes.

4. QuoteSoft: QuoteSoft is a specialist in quoting solutions, prioritizing accuracy and speed in the proposal generation process. It’s an ideal tool for businesses looking to improve the precision and efficiency of their quoting procedures.

5. Owlytica: Designed specifically for organizations involved in selling IT assets, Owlytica offers robust quoting tools. It streamlines the entire process from quote to proposal, contracting, and renewal, ensuring a seamless operation.

IT Asset Tracking

1. Asset Panda: Asset Panda provides a customizable and flexible platform for asset tracking, ensuring businesses can efficiently monitor and manage their resources. Its versatility allows for a tailored approach to asset management.

2. ManageEngine AssetExplorer: This tool offers comprehensive IT asset management, enabling effective monitoring and management of assets. ManageEngine AssetExplorer is designed to provide a complete overview of asset lifecycles and maintenance schedules.

3. Snipe-IT: Snipe-IT is an open-source system focusing on asset tracking, management, and reporting. It’s particularly suited for organizations looking for a customizable and scalable asset management solution.

4. SysAid IT Asset Management: SysAid streamlines IT asset tracking and lifecycle management. It provides tools for managing asset inventories efficiently, ensuring businesses have accurate and up-to-date information on their resources.

5. Owlytica: Perfect for organizations dealing with IT assets, Owlytica offers advanced IT asset tracking capabilities. It ensures accurate and real-time visibility of asset statuses and histories, enhancing the efficiency of asset management processes.

Renewals Management

1. ContractWorks: ContractWorks focuses on secure contract storage, tracking, and automated renewal alerts. This tool is designed to minimize the risk of missed renewals and ensure a streamlined contract management process.

2. RenewalDesk: Specializing in managing renewals, RenewalDesk streamlines the tracking and management of recurring contracts. It’s an ideal solution for businesses looking to automate and optimize their renewals process.

3. Gainsight: Gainsight provides tools for renewals management and customer retention strategies. It’s designed to enhance customer relationships and ensure a proactive approach to renewals and customer engagement.

4. Renewtrack: Renewtrack offers subscription billing and renewals management for recurring revenue models. This tool is geared towards simplifying the management of subscriptions and renewals, ensuring consistent revenue streams.

5. Owlytica: Ideal for VARs and MSPs, Owlytica simplifies the renewals management process. It ensures timely renewals and continuous service for IT assets and contracts, making it a crucial tool for maintaining customer satisfaction and service continuity.

PSA (Professional Services Automation)

1. ConnectWise Manage: ConnectWise Manage is an end-to-end solution that streamlines operations from project management to billing for MSPs. It’s designed to enhance operational efficiency and service delivery, covering all aspects of business management.

2. Autotask PSA: Autotask PSA combines service desk, project management, and billing, improving operational efficiency. It’s a comprehensive solution for managing all facets of service delivery and business operations.

3. Kaseya BMS: Kaseya BMS offers a complete set of business management tools for MSPs. It’s designed to streamline the management of projects, billing, and customer relationships, ensuring a cohesive operational approach.

4. SolarWinds MSP Manager: This tool simplifies IT service management with intuitive ticketing and reporting. SolarWinds MSP Manager is designed to enhance the efficiency of service delivery, ensuring that customer issues are resolved swiftly and effectively.

5. Owlytica: Specifically for organizations that quote, sell, track, and service IT assets, Owlytica provides comprehensive PSA functionalities. It enhances operational efficiency and service delivery, ensuring that businesses can manage their operations seamlessly and deliver exceptional service.

In the realm of VARs and MSPs, the right Cisco Partner tools don’t just change the way you work; they redefine your potential.

As you harness these tools, you’re not just streamlining processes; you’re crafting exceptional experiences for your clients and paving the way for a future where your business doesn’t just grow, it thrives.

To learn more about Owlytica and how it serves Cisco partners, VARs and MSPs, request a demo or free trial.