SIA: A Comprehensive Review

Webiste: https://www.servicenetwork.org/

Linkedin: Service Industry Association (SIA)

Founded: 1985

Company size: 201-500 employees

Associate members

Welcome to our friendly guide about the Service Industry Association (SIA)! If you’re curious about what SIA is and why it’s important, you’ve come to the right place. Let’s dive in and make sense of it all in simple terms.

What’s SIA All About?

Imagine a group of companies that fix and maintain all sorts of tech gadgets and machines, like computers and printers. Back in 1985, these companies decided to join forces and create what we now know as the Service Industry Association (SIA). They wanted a stronger voice against big manufacturers and a way to work better together.

From the Start to Now

SIA started small but had big dreams. They first came together as the National Computer Service Network. Quickly, they realized they were onto something good. They held their first big meeting in 1987 and started inviting companies from other countries to join. This was the beginning of becoming a worldwide group.

Over the years, they had to overcome some tough times, especially with money troubles. But, they stuck together, changed their name a few times to better reflect their mission, and kept growing. Today, they’re known as the Service Industry Association, or SIA for short, and they work on a global scale.

Standing Up for the Right to Fix Things

One of the coolest things SIA has done is fight for the “Right to Repair.” This means they believe everyone should be able to fix their stuff, whether it’s a computer or a coffee maker, without crazy restrictions. They’ve worked hard to make sure laws and rules support this idea.

• Vision – The SIA is a global community where Independent Service Provider executives come for insight, collaboration and networking.
• Mission – The SIA through research and analysis of market data and trends, identification of best practices, and thought leadership will provide industry insight and points of view to members as well as providing advocacy of the overall industry. Networking via annual and regional meetings, educational, and other venues provide members opportunities to collaborate with peers,

Who’s Who in SIA

SIA has some pretty impressive people leading the charge. From CEOs of big tech service companies to experts in fixing and maintaining all kinds of technology, these leaders help steer SIA in the right direction. They organize meetings, share knowledge, and work together to solve big challenges.

Board

• Tom York – SIA Chairman, CEO, Vology
• Dwight Strayer – SIA President, – COO, Service Express
• Mike Kelly – SIA Vice President,CEO, Keltech
• Ken Peck – SIA Secretary, President, Smart 3rd Party
• Claudia Betzner – SIA Executive Director
• Stéphane Hascoët – CEO, JILITI
• Jennifer Larson – CEO, Vibrant Technologies
• Alfried Netzband – Senior Manager, Special Projects, Evernex
• Katy Upton – Managing Director, Fortitude
• Rainer Waiblinger – CTO, K&P Computer
• Todd Bone – President, XS International
• Lars Juhl Frandsen – Director, Nordic Computer A/S
• Kow Ya – COO at EXEO Global Pte Ltd

Upcoming Events

SIA is famous for its events where people from all over the world come to learn, share ideas, and make new friends in the industry. These gatherings are a big deal and help everyone stay on top of their game.

• 2024 EME Conference – Dublin, Ireland

Wed June 5 2024, 01:00pm EDT to Thu June 6, 2024, 05:00pm EDT

• 2024 Annua Global Executive Summit

Sun Oct 27 2024 to Tue Oct 29 2024

Working Together for a Better Future

Companies that are part of SIA do all sorts of cool stuff with technology, like making sure your laptop runs smoothly or fixing a broken printer at your office. They cover everything tech, from the gadgets we use every day to the big servers that keep websites running.

1. The High technology products being supported are defined as:

• Digitally Connected
• Distributed
• Requiring Service Level Agreements (SLA)

2. The high technology products being supported are defined as:

• Data Centers
• Laptops
• Printers
• Point of Sale (POS) Technologies
• Networking Technologies
• Servers
• Storage Devices

3. The service supply chain includes:

• Configuration, Staging, and Deployment
• Installation and Integration
• Onsite, Remote, and Depot Service
• Parts and Inventory Procurement, Warehousing, and Logistics
• Call Center/Help Desk
• Contract and Warranty Management
• Returns Management and IT Asset Disposition (ITAD)

4. The businesses are categorized as:

• Third Party Maintainer (TPM) Providers, typically supporting a wide range of onsite services
• Parts, Labor, Logistics, Repair, Help Desk/Call Center, and ITAD/Asset Recovery/Remarketing Providers
• Software Providers
• Manufacturers/OEMs with Onsite Service, Depot Repair, and/or Logistics Services
• Value-Added Resellers (VAR)

Looking Ahead

SIA is all about bringing people together to make the tech world a better place. They’re planning more events, sharing more knowledge, and continuing to fight for the right to repair. It’s an exciting time to be part of SIA!

Why It Matters

SIA shows that when companies work together, they can make a big difference. They’re not just about fixing things; they’re about making sure everyone has the freedom to choose how to use and repair their tech.

Let’s Stay Connected

If you want to keep up with what SIA is doing, check out their website (https://www.servicenetwork.org) and follow them on LinkedIn. There’s always something new and exciting happening!

Hashtags to Follow

#SIA

#TechSupport

#RightToRepair

#TechCommunity

#MakingADifference

Joining SIA or following their journey can help you stay in the loop with the latest in tech support and advocacy. It’s a community that’s shaping the future of how we use and fix technology.

SIA and Owlytica both share a common goal, supporting companies that sell and service technology.  Owlytica is software that simplifies the process to quote, contract, ticket and renew serialized IT assets.  To learn more, visit how Owlytica helps Third Party Maintenance companies. Please explore our site or schedule a demo today.