Video Overview Our advanced ticketing system is designed to streamline customer support, ensuring seamless issue resolution, especially for serialized...
Tickets can be created on behalf of the customer from the Cases page or from the Help Desk Dashboard. Create...
The SLA (or Service Level Agreement) Clock refers to the timeframe during which a service provider commits to meeting a...
Video Instructions There are four different ways to open a ticket in Owlytica: Customers can open a ticket through the...
